Dualog Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dualog Portal (apps.dualog.com) ? Operational
90 days ago
99.94 % uptime
Today
Email and Automatic File Transfer ? Operational
90 days ago
99.97 % uptime
Today
Drive Operational
Endpoint Operational
Protect Operational
Seafarer Operational
Fetch Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
[SCHEDULED MAINTENANCE] Dualog Drive
Completed - The scheduled maintenance has been completed.
Jul 16, 13:55 UTC
Verifying - The migration has been completed, our team will continue to monitor activity.
Jul 16, 13:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 UTC
Scheduled - We will be performing a scheduled maintenance on Dualog Drive on Wednesday, July 16 at 13:00 UTC. This maintenance window is expected to last approximately 2 hour.

The following services will be affected:

* Drive
* Dualog Portal (apps.dualog.com) - degraded performance during maintenance

The purpose of this activity is to migrate critical system components to a more robust infrastructure, aiming to deliver improved performance and stability for our customers.

Impact:

* Data replication will be temporarily paused during the maintenance window. All data changes will be securely queued and automatically processed once the maintenance is completed. No action is required from end users.
* The remaining services will be available throughout the maintenance timeframe.
* The Dualog portal may experience partial degradation during this period.

We appreciate your understanding of the importance of this upgrade, which is necessary to improve the performance and quality of our services as well as the resilience and operational security.
Jul 9, 10:12 UTC
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Dualog Email Delivery
Resolved - Our monitoring indicates the issue has been resolved.
There is no longer a backlog queue of email, and delivery times have returned to normal.

We apologise for any inconvenience caused by this event.
Jul 14, 16:52 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Email flow has been restored, however, there is a backlog queue that must be processed.
As such, minor email delays can be expected for the next period (shore to ship only).
Sent/received emails should be processed automatically; there should be no need to resend any emails due to this event.
Jul 14, 13:36 UTC
Identified - We have identified an issue that is impacting incoming email (shore to ship).
Outgoing email (ship to shore) is not impacted.

We are looking into this with the highest priority.

We apologise for any inconvenience caused.
Jul 14, 13:08 UTC
Investigating - We are currently investigating an issue that may be impacting email delivery.
Jul 14, 12:35 UTC
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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