Dualog Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Dualog Portal (apps.dualog.com) ? Operational
90 days ago
99.99 % uptime
Today
Email and Automatic File Transfer ? Operational
90 days ago
99.97 % uptime
Today
Drive Operational
Protect Operational
Seafarer Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Mail exchange degraded
Resolved - All systems confirmed back to normal.
The mail queue has been completely dispatched from our servers.
Jul 25, 14:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 12:47 UTC
Identified - The issue has been identified and a fix is in place. We are ensuring the queue of messages is processed accordingly.
Jul 25, 12:43 UTC
Investigating - We are currently investigating an issue involving mail traffic. Some messages from shore to ships are not delivered.
Jul 25, 11:12 UTC
Shore Oracle Database outage detected
Resolved - This incident has been resolved.
Jul 25, 09:49 UTC
Update - We are continuing to monitor for any further issues.
Jul 25, 09:42 UTC
Monitoring - The issue has been detected and rectified. All systems operational again, but will be monitored until normalized.
Jul 25, 09:42 UTC
Investigating - A shore Oracle database outage has been detected. Ship connectivity and shore portal are affected.
We are investigating on the matter and will update it as events evolve.
Jul 25, 09:28 UTC
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Degraded performance: Connectivity and email services
Resolved - The airtime provider has informed us that a recent software update on their networks caused issues that impacted customers. A fix has been implemented on their end, and this incident is now resolved.
Jul 17, 18:23 UTC
Monitoring - We have notified the airtime provider of the symptoms faced on the affected vessels. If your vessels are experiencing connectivity issues, please contact support@dualog.com so we can assist with a temporary solution.
Jul 17, 18:06 UTC
Identified - Our investigations show that all reported issues are isolated to vessels connecting via a certain airtime provider. We have reason to believe that traffic is being throttled, and urge impacted customers to contact their airtime provider to resolve this issue.

In the meantime, our support team has a temporary workaround to ensure connectivitiy onboard. Please get in touch at support@dualog.com for assistance.
Jul 17, 13:57 UTC
Investigating - We are noticing issues that may impact connectivity and email transfers onboard certain vessels. We are currently investigating this, and will update the statuspage when more information is available.
Jul 17, 12:42 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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