Dualog Status
Investigating - We are noticing issues that may impact connectivity and email transfers onboard certain vessels. We are currently investigating this, and will update the statuspage when more information is available.
Jul 17, 2024 - 12:42 UTC
Dualog Portal (apps.dualog.com) ? Operational
90 days ago
100.0 % uptime
Today
Email and Automatic File Transfer ? Degraded Performance
90 days ago
99.98 % uptime
Today
Drive Operational
Protect Operational
Seafarer Operational
Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 17, 2024

Unresolved incident: Degraded performance: Connectivity and email services.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024
Postmortem - Read details
Jul 15, 17:43 UTC
Resolved - This incident has been resolved, and traffic is now stable.
Jul 4, 13:28 UTC
Monitoring - A fix has been implemented and we are seeing substantial improvements on the cloud side. The ships are connecting and exchanging emails. We are making sure the backlog is processed smoothly and monitoring the situation.
Jul 4, 12:38 UTC
Update - We are all hands on deck to work on a fix for this issue. We apologise for the inconvenience this may be causing to your fleet's operations. We commit to regularly update you on the progress.
Jul 4, 12:00 UTC
Identified - We are still experiencing performance issues on the cloud side. Email to and from ships may be affected. We will keep updating our Statuspage status.dualog.com.

No action is required from the ship side at the moment. All messages will be queued and no message will be lost.

Jul 4, 11:21 UTC
Investigating - We are currently seeing degraded performance on the cloud side that are affecting the ships' mail exchange. Our team is investigating with the highest priority.
Jul 4, 10:00 UTC
Jul 3, 2024

No incidents reported.