Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 28, 2025 - 13:00 UTC
Scheduled
To: - all subscribers to our Service Status page status.dualog.com (please ask relevant parties to subscribe on status.dualog.com for future updates)
We hereby announce a scheduled maintenance window to key infrastructure components on the Dualog Cloud on **Thursday, 28 August 2025, 13:00–13:30 UTC**
This maintenance is necessary to migrate our database servers to upgraded infrastructure, ensuring improved performance and reliability. We expect services to remain largely available throughout the window, with only brief disruptions.
During this window, the following services may be affected: - Portal – intermittent disruption - Drive – intermittent disruption - Fetch – intermittent disruption - Email – only ships with Instant Communication Mode will be affected - Endpoint – continues to run locally, but no new installs or configuration changes will apply - Protect – existing connections unaffected, but configuration changes will not apply
The remaining services will be available throughout the maintenance timeframe. No user action will be required. Email and data transfer in progress or queued during maintenance will be resumed as soon as our services are back online.
We will notify you as soon as the maintenance is concluded and appreciate your understanding of the importance of this critical upgrade.
Posted Aug 21, 2025 - 11:50 UTC
This scheduled maintenance affected: Dualog Portal (apps.dualog.com), Email and Automatic File Transfer, Drive, Endpoint, Protect, Seafarer, and Fetch.