Mail routing issue between Dualog mail server and Office 365 recipients

Incident Report for Dualog

Resolved

After significant monitoring, we can confirm that mail-flow is back to normal.

Posted Apr 04, 2022 - 17:12 UTC

Monitoring

A fix has been implemented and mail-flow is back to normal. We are monitoring the situation closely.

Posted Apr 04, 2022 - 10:42 UTC

Identified

We are still experiencing mail routing issues between our mail server and Office 365 recipients. This issue involves some ship's outgoing mail to Office365-recipients. We have reached out to the affected customers directly, and we are also working with Microsoft to resume the mail flow.

If you experience any delivery issues, please contact support@dualog.com for further assistance.

Posted Apr 04, 2022 - 04:01 UTC

This incident affected: Email and Automatic File Transfer.