All services are now operational. We will continue monitoring for any unexpected behavior.
Posted Jun 04, 2025 - 11:58 UTC
Monitoring
All Link services are operational and have been reported to be stable. Email services may experience some slowness and degraded performance.
We will continue monitoring for service stability.
Posted Jun 04, 2025 - 11:46 UTC
Identified
Our data center provider has notified us of VMware issues on their end that are impacting their customers. Investigative work is currently being carried out on their end, and we are maintaining a close dialogue to assess performance.
Dualog services are slowly coming back online, but performance may not be fully stable. We are monitoring the situation and will return with more updates.
Posted Jun 04, 2025 - 11:13 UTC
Update
We are continuing to investigate this issue.
Posted Jun 04, 2025 - 10:48 UTC
Update
We have identified further impact on service functionality, where services running on the Dualog Link platform have been affected. Customers using the services below may temporarily face issues while we work at getting all systems back up and running.
We will notify any updates here on the statuspage.
Posted Jun 04, 2025 - 10:20 UTC
Investigating
The Dualog Portal is temporarily down, and our infrastructure team is investigating this. Users logging into webmail from shore may also face issues for the time being.
We will keep you updated on any further information shortly.
Posted Jun 04, 2025 - 10:06 UTC
This incident affected: Dualog Portal (apps.dualog.com), Email and Automatic File Transfer, Drive, Endpoint, Protect, and Fetch.