Degraded performance on mail exchange

Incident Report for Dualog

Resolved

Email transfer functionality is back to normal. We sincerely apologise for any inconvenience caused.
Posted Jan 05, 2026 - 05:23 UTC

Monitoring

Our fix has resolved the issue and email transfer is operational. We are continuing to monitor the situation.
Posted Jan 05, 2026 - 05:08 UTC

Identified

We have identified the cause of the issue and have implemented a fix.
Posted Jan 05, 2026 - 04:55 UTC

Update

Vessels are currently unable to transfer mail. We are looking into the issue with the highest priority.
Posted Jan 05, 2026 - 04:27 UTC

Investigating

We are currently investigating this issue.
Posted Jan 05, 2026 - 04:17 UTC
This incident affected: Email and Automatic File Transfer.